Terms & Condition

Welcome to ZIEANA. By accessing or using our website, products, or services, you agree to the following Terms & Conditions. Please read them carefully.

1. Introduction

ZIEANA (“we”, “our”, “us”) operates this website to provide information about our skincare products, brand, and services. By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

2. Company Information

ZIEANA
Phase 1, Johar Town, Lahore, Pakistan
Phone: 03014541226
Email: info@zieana.com

We welcome your thoughts, stories, questions, and suggestions. Your experience inspires everything we do.

3. Use of Website

You agree not to use the website for any unlawful or unauthorized purpose. You must not attempt to harm, hack, or interfere with the website’s functionality or security.

All content on this website — including images, text, graphics, and designs — is the property of ZIEANA and may not be copied or used without permission.

4. Product Information

We aim to provide accurate descriptions of all products. However, colors, textures, and results may vary from person to person.
We reserve the right to modify, discontinue, or update products and pricing at any time without notice.

5. Orders & Payments

By placing an order, you agree that:

You are providing accurate personal and payment details.
You are authorized to use the payment method.
ZIEANA may cancel orders in cases of suspected fraud or incorrect information.

All prices shown are in PKR (Pakistani Rupees) unless stated otherwise.

6. Shipping & Delivery

Delivery times may vary based on your location. We are not responsible for delays caused by courier services, weather, or unforeseen circumstances.
Shipping fees and estimated delivery timelines will be shown during checkout.

7. Returns & Refunds

For hygiene and safety reasons, skincare products are generally non-returnable once opened or used.
However, if you receive a wrong, damaged, or defective item, please contact us within 48 hours with proof (photos/video). We will guide you through the replacement or refund process.

8. User Submissions

If you share testimonials, reviews, messages, or feedback with us:

You grant ZIEANA the right to use this content for marketing purposes.
You confirm that the content does not violate any laws or third-party rights.

We appreciate your input and use it to improve our brand and products.

9. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you consent to the processing of your data as described in that policy.

10. Limitation of Liability

ZIEANA is not responsible for:

Any allergic reactions or skin sensitivities (perform a patch test before use).
Any losses caused by misuse of our products.
Any damage resulting from website downtime or technical issues.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

11. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our site means you accept any changes.

12. Contact Us

For any questions, concerns, or support, reach out to us: